Politique de confidentialité

1. Introduction

Welcome to Synex Shop, a digital store specializing in the sale of virtual products, licenses, and dematerialized tools.

This charter brings together all the official legal policies of our site:

  • Privacy Policy (GDPR)

  • Terms of Use (ToU)

  • Terms of Sale (ToS)

  • Strict No-Refund Policy

By accessing our website or making a purchase, you fully and unconditionally agree to all the provisions below.

2. Privacy Policy

2.1 Data Collected

We only collect the information necessary to process your orders and manage your account:

  • Name, surname

  • Email address

  • Payment information

  • Technical data (IP address, device, browser, cookies)

2.2 Use of Data

Your data is used for:

  • Processing purchases and payments

  • Providing customer support

  • Ensuring site security and preventing fraud

  • Improving our services

  • Complying with legal obligations

2.3 Data Retention and Security

Your data is stored securely on protected servers and is not sold or shared for advertising purposes.
We apply strict technical and organizational security measures to prevent unauthorized access or loss.

2.4 Your Rights (GDPR)

In accordance with European law, you have the right to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Request data portability
    To exercise these rights, contact us at: 📩 support@synexshop.com

3. Terms of Use (ToU)

3.1 Acceptance

Using Synex Shop implies full acceptance of these terms.
If you disagree with any part of them, you must immediately stop using the site or its products.

3.2 Legal Use Only

Synex Shop services are strictly for personal and lawful use only.
Any misuse, illegal activity, or violation of third-party terms (e.g., game or platform ToS) is strictly prohibited.

3.3 Prohibited Actions

You are strictly forbidden from:

  • Modifying, decompiling, or reselling our products

  • Sharing or redistributing licenses or keys

  • Using our tools to harm, cheat, or harass others

  • Attempting to bypass or disable security or authentication systems

Any violation will result in immediate and permanent termination of access with no refund under any circumstances.

4. Terms of Sale (ToS)

4.1 Nature of Products

All products sold on Synex Shop are digital and delivered instantly after payment.
They do not include any physical media.

4.2 Orders and Payments

Orders are final and binding once full payment has been made.
Synex Shop reserves the right to cancel or block any suspicious or fraudulent order.

4.3 Delivery

Products are delivered electronically through a secure delivery platform or account-based authentication, immediately after payment confirmation.

4.4 Right of Withdrawal

In compliance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content delivered instantly after payment.
By purchasing from Synex Shop, you explicitly waive your right of withdrawal once the product is delivered.

5. STRICT NO-REFUND POLICY

5.1 General Principle

All sales made through Synex Shop are final, non-cancellable, and strictly non-refundable — without exception.
By completing a purchase, you fully understand and accept this condition.

5.2 No Exceptions

No refunds will be granted under any circumstances, including but not limited to:

  • Order or purchase mistakes

  • Dissatisfaction or change of mind

  • Technical issues or incompatibility

  • Account bans, suspensions, or restrictions from third parties (e.g., game publishers)

  • Malfunctions caused by your device or external software

  • Loss of access or deleted accounts

  • Failure to read product descriptions before purchase

  • Payment disputes or chargebacks

Synex Shop will never issue full or partial refunds, regardless of reason.

5.3 Chargebacks and Payment Disputes

Any attempt to initiate a chargeback or payment dispute without contacting our support first will result in:

  • Permanent ban from all Synex Shop services

  • Immediate deactivation of all active licenses

  • Legal action and reporting of fraudulent activity to payment processors and relevant authorities

5.4 User Responsibility

It is the customer’s responsibility to carefully read the full product description before purchase.
No refunds will be accepted for misunderstanding or negligence regarding product features.

5.5 Acceptance

By completing a transaction on Synex Shop, you confirm that you have read, understood, and unconditionally accepted our strict no-refund policy.

6. Intellectual Property

All content, visuals, products, and texts available on synexshop.com are protected under copyright and intellectual property laws.
Any unauthorized reproduction, distribution, or modification is prohibited and may result in legal action.

7. Governing Law

This charter is governed by French law and complies with European regulations (GDPR and digital content directives).
Any disputes will be handled by the competent courts within Synex Shop’s jurisdiction.

8. Contact

For any inquiries regarding this charter or your purchases:
📩 support@synexshop.com
🌐 https://synexshop.com